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1. Who we are
At Fitro Nutrition, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure, transparent, and lawful manner. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable privacy laws.
2. What personal data we collect
We may collect and process the following categories of personal data:
a. Identity & Contact Data
– Full name
– Billing and delivery address
– Email address
– Phone number
– Edge
We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
b. Payment Data
– Partial payment card details (processed securely via third-party gateways such as Stripe, PayPal, Klarna)
– Transaction history
c. Technical & Usage Data
– IP address
– Browser type and version
– Device type Time zone setting
– Site interaction data (pages visited, time spent, etc.)
d. Marketing & Communication Preferences
– Your preferences for receiving newsletters and promotional emails
– Interaction with marketing campaigns
3. How we collect your data
We collect personal data in the following ways:
– When you create an account or place an order
– When you sign up for our newsletter or marketing communications
– When you contact our customer support team
– Automatically, through cookies and similar technologies (see our Cookie Policy)
– Through third-party integrations (e.g. payment processors, analytics tools)
4. Legal basis for processing
Under GDPR, we process your personal data based on the following lawful grounds:
– Contractual necessity: To fulfill your order and manage your account
– Legal obligation: To comply with tax, accounting, and other regulatory requirements
– Legitimate interests: For analytics, fraud prevention, and marketing (where not overridden by your rights)
– Consent: When you explicitly opt-in to receive marketing or non-essential cookies
5. How we use your data
We use your personal data to:
– Process and deliver your orders
– Manage payments and refunds
– Provide customer support
– Send service-related and marketing communications
– Improve and personalize your shopping experience
– Analyze usage and performance of our website
6. Who we share your data with
We do not sell your data. We only share it with trusted third parties necessary for running our business:
– Payment providers (e.g. Stripe, PayPal, Klarna)
– Shipping and logistics partners (e.g. DHL, PostNord, DPD)
– Email marketing platforms (e.g. Mailchimp, Klaviyo)
– Analytics tools (e.g. Google Analytics, Search Console)
– IT and hosting service providers (e.g. Oderland, Zizou Zayn)
All third parties are GDPR-compliant and only process your data under our instructions.
7. International data transfers
We primarily store and process your data within the European Economic Area (EEA). If any data is transferred outside the EEA (e.g. to the United States via Mailchimp or Google), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.
8. Data retention
We retain your personal data:
– For as long as necessary to fulfill the purposes described in this policy
– For legal, tax, and accounting obligations (typically 6–10 years in Germany)
– Until you request its deletion or withdraw consent, where applicable
9. Your rights under GDPR
As an EU resident, you have the right to:
– Access the personal data we hold about you
– Correct inaccurate or incomplete data
– Delete your data (“right to be forgotten”)
– Restrict or object to certain types of processing
– Data portability, where applicable
– Withdraw consent at any time (e.g. marketing emails)
– Lodge a complaint with your local Data Protection Authority
To exercise any of your rights, contact us at: Info@fitronutrition.com.
We aim to respond to all legitimate requests within one month, as required by the GDPR.
10. How we protect your data
We implement strict technical and organizational measures to safeguard your personal data, including:
– SSL encryption
– Secure servers and firewalls
– Access control and user authentication
– Regular security audits
– Staff training in data protection
– Trusted and secure IT and hosting service providers (e.g. Oderland, Zizou Zayn)
11. Cookies
We use cookies to enhance your browsing experience and analyze website traffic. Some cookies are essential for the site to function, while others are optional and require your consent. For more details, please refer to our full Cookie Policy.
You will be asked for your consent via a cookie banner when visiting our site, in accordance with the ePrivacy Directive and GDPR. You can manage or withdraw your consent at any time by adjusting your cookie settings.
12. Third party links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies separately.
13. Contact us
14. Changes to this Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page and, where appropriate, notified to you via email.
Last updated: 2026-04-06